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When it comes to supporting older people living in the community, today’s reality is characterised by fragmentation of service provision resulting in disjointed and patchy care and support. The quest for more integrated care is anything but new. Only recently, however, policy and practice are beginning to fully recognise that fragmentation of care can threaten its quality and cost effectiveness. In particular, the potential of ICT-enabled support such as telecare and telehealth could be exploited in a more effective way if they were not, as today, embedded in healthcare and social care services delivered in “silos”.

Against this background, INDEPENDENT developed and piloted an integrated set of ICT-enabled services dealing with a range of threats to independent living common to older people. Through innovative usage of ICT, current “silos” in service delivery were broken up to allow for cooperation across relevant care sectors and participation of family members. 

Overall, the pilot brought together twenty partner organisations across six European Member States.